Spa Policies

 

Late Cancellations - If an appointment is cancelled on the day of the service, this is considered a late cancellation, because we will be unable to fill that space in the schedule. Any attempt to cancel an appointment the night before (outside of business hours), is also considered late. This may result in a charge up to 50% of your missed appointment, in order to cover the resulting loss.

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No Shows - No-show refers to when the appointment start time is missed by the client with no communication, or when the client cancels within 1 hour of the appointment start time. No-shows may result in a charge of up to 100% of the appointment cost in order to recoup the costs of staffing that spot in the schedule.

  

Massage Clients – Therapists are contract employees and are paid by the service. When a client no-shows a massage appointment, they have removed the ability to book in someone else and the massage therapist receives no income. They are given the flexibility to not re-book a client that late cancels or no-shows their appointment

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Customers that consistently cancel with limited notice or choose to no-show appointments will be referred elsewhere

 

 

Other Cancellation Policy Notes:

 

All bookings must be guaranteed with a valid credit card number, CVV # & expiry date. Non-expired Gift Certificates may be used in lieu of credit cards, however it must be understood that a missed appointment will hereby render the Gift Certificate voided and forfeit

 

Text messages or private messages are not accepted as a method of appointment cancellations

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Our appointments are confirmed by text and/or email in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, you are solely responsible for your on-line bookings and fees will apply for last minute changes to the schedule or cancelations outside of this policy. 

 

If you decline giving us an email or do not respond to our requests for confirmation of appointment it becomes your responsibility to arrive for your appointment or provide the proper notice to cancel

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Important:  Although our automatic reservation system does send out reminder emails in advance of your appointment, email in general is not always reliable. Sometimes emails are late, go directly into your junk mail folder or don't show up at all. Please let us know if there are any changes to your contact information and preferences. 

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Children in the Spa

Children are only permitted in the spa if they are +12, or are receiving a kids spa service while accompanied by a parent or guardian. Children are not permitted to be left unattended in the spa while you are in a service, or tanning. If they come with you to your appointment, they must remain in the room with you for safety reasons.

For tanning appointments, they are not able to come into the room with you due to the dangers of UV radiation. Please arrange your childcare accordingly for your tanning session. 

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We must stress that the spa is not a child-friendly environment due to the presence of chemical sterilants, sharp tools, and a busy front desk. We work to guarantee a quiet environment for our clients, and we hope you understand that a spa atmosphere may not be suitable for young children to wait during a service.

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Tanning Clients

Under no circumstances can we watch or attend to children under the age of 12, toddlers or infants in carrier seats unless accompanied by a care giver. Our facility is not designed for this type of care. Tanning clients may be turned away from the use of the tanning facility

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Tanning Under the Age of 18

No person under the age of 18 is permitted to use the UV Tan bed

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Tanning Minutes

UV Tanning Minute/Packages expire after two years

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Returns on Product

Retail products may be exchanged with an original receipt within 7 days. We do not offer refunds or apply credit toward services for returned merchandise

 

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Gift Cards/Certificates​

• All Gift Certificates are strictly non-refundable but for your convenience are fully transferable to another person (notified in writing)

• Gift Cards cannot be redeemed for cash.

• The value of a Gift Cards will not be replaced if lost, stolen, destroyed, altered or used without permission.

• Gift Cards MUST be presented at time of redemption.

• A fee may be charged for a lost/replacement card.

• Lakeshore is not responsible for lost/misplaced or stolen Gift Certificates and they may not be replaced.

• Gift Certificates are for a dollar value, treatment or multiple treatments.

• There is no cash value for a gift certificate.

• A fee applies for lost/stolen certificates that need replacement.

• Non-expired Gift Certificates may be used in lieu of credit cards to hold appointment times, however it must be understood that a missed appointment will hereby render the Gift Certificate voided and forfeit

• Concerns or questions should be directed to Management.

• Gift Certificates over 1 year old for a service are subject to any price increases and the recipient may be responsible to pay the difference, this includes spa promotions that have expired.​​​​​