ABOUT US

"Be yourself today...you look beautiful like that"

 
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A SWEET DAY-SPA RETREAT

We would welcome the opportunity to earn your trust and deliver you the best service in the industry. 403 273-LAKE

Located only a few minutes outside of East Calgary's city limits in the charming lakeside community of Chestermere, we have the Spa retreat for you. On our website you will find a diverse selection of luxury spa services, like stone therapy, cupping therapy, spa facials, hand and foot treatments, along with clinical spa services like IPL hair removal, photo rejuvenation facials, brow tinting, lash lifting and more in a boutique lakeshore cottage themed day spa. We believe in the value of good customer service and our goal is to provide a relaxing experience in a clean and sanitary space

Enjoy a selection of complimentary Teas or Gourmet Coffees and sweet salt water taffy pieces in our welcoming and stress melting atmosphere while we take care of you. Now you may choose from a selection or wine or prosecco with your service. Lakeshore also offers other esthetics services. The parking is also complimentary 

 

We have updated our guest procedures and sanitations and disinfection practices for COVID 19. Masks are currently mandatory and we ask that guests arrive no more than 5 minutes prior to their service. Please understand that screening practices are in place and you may be asked at the time of booking and upon arrival a few questions regarding your health. Our guest safety and our staff safety are of high priority and part of our new spa management

Walk in, float out

Tuesday-Friday 10am-7pm

Saturday,Sunday 10am-5pm

Monday 12pm-7pm

 

The staff is so friendly and professional. I loved the variety of services and the beautiful atmosphere. Love Jen !! - Sherry B

Great staff and charming owner! Ambience and services are awesome too. I’ll be going back now that they’ve re opened. I know their COVID precautions will be done well, so feel safe going - Gurjit T

Came here for the first time today for a much needed massage. Very well planned covid precautionary check in/arrival! Felt comfortable . Great first impression loved the layout, look and all the products in the main lobby . I was promptly taken in and had my massage. Sunree was so sweet and kind. This was by far the BEST massage I have ever had. I fell into a deep sleep, which is hard for me to do! It was so relaxing and I feel refreshed and pain free today! I cannot wait to go back for another and experience their other services. - T.F.

Lakeshore has an amazing array of services. Their team is very professional, friendly and educated in their areas of expertise. I 100% recommend The Lakeshore - Jeremy

Lakeshore Spa Facial..."I've had plenty of facials in my time and you know your'e getting a legit one when they use a high frequency machine...this kind of treatment only happens at places like the Fairmont"

...Jody Robbins - Travels With Baggage

I love The Lakeshore! So much that now people just default to giving me gift cards here when looking to buy me a gift :) Not that I'm complaining...I could spend every weekend here. 

The aestheticians are wonderful...many are local Chestermere residents, and all are super friendly and welcoming. I recently threw a manicure party here for eight of my best friends, and everyone had a great time and came out looking great. Highly recommended! - K.S.
 
 

Meet The Reception/Admin Team

Meet The Massage Therapy Team

Whitney

New to the field but on her way to becoming a super star in this industry. She has added cupping to her service menu and soon Indian Head Massage

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Sunaree

All the way from Thailand, Sunaree amazes us with her therapeutic skills with Reflexology, Cupping, Thai Massage and many other styles. 

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Tanya

Bringing 20 years of experience to the table and I've heard her relaxation massage will put you to sleep. Anyone interested?

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Sasha

Specializing in Prenatal, Relaxation, Stone & Deep Tissue Therapy Massage, this lovely human does all them all and does them exceptionally well

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Jenn

This rockstar massage therapist has been in this industry for over 15 years and she does a fantastic deep tissue therapeutic massage.

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Katherine

Receptionist. Katherine has been part of our support system for awhile and her sweet and gentle demeanour is appreciated by our guests

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Kelly

This lady runs a tight ship keeping us organized and focused, especially since our re-opening. Covid questions and hand sanitizer spritzes with all of the guests are keeping her busy.

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Hannah

Hannah helps run the front desk at The Lakeshore and helps keep our endless piles of laundry under control. She is much appreciated.

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Jeiya

This lovely Receptionist to joined our Team a couple of years ago You'll be greeted by her beautiful smile and gentle demeanour when you walk in the spa

SPA TEAM

Meet The Esthetics Team

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Manpreet

Esthetician/Master Threader  - With the most Esthetic experience. A master threader and fantastic Esthetician! You need to try her facial & pedicure. She carries a passion for this rewarding industry that shows in every service she does. 

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Rhiannon

Esthetician/Laser/IPL Technician - A graduate of the intense CIDESCO program for Esthetics. This designation allows her to use her skill worldwide but we are honoured that she chose us

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Nina

Esthetician/RMT/Spa Manager - Bubbly, smart and uber talented and our resident foot care hot shot. We've also discovered that she is a fantastic sugarer and nail artist. Nina is also the Spa Manager, helping Jody with tasks and making sure the spa runs smoothly. She wears many hats at the spa.

Meet The Boss

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Jody

Owner/Esthetician/Laser Technician - Jody has been in the esthetics industry for over two decades making her start in her mini spa from home. She is dedicated and truly loves this industry and it shows in her attention to the finer details that set Lakeshore apart

Spa Policies

Cancellation Cut Off Period

 

Cancellations & Rescheduling Appointments - If you need to cancel or reschedule an appointment, the cut off period is 4pm the day before your scheduled appointment communicated by email or phone call. After that time, a 30% cancellation fee of the missed appointment applies and will be charged to the valid card on file or applied to the account to be paid prior to the next service. Please ensure you get in touch with us in time to allow us to fill the empty spot. Phone calls left on our voicemail after the 4pm cut off are also subject to a cancellation fee

Because of the amount of late cancellations and no-shows we have, unfortunately, we are faced with the challenge of enforcing this policy. Short notice cancellations for unexpected last minute sicknesses, work schedules or other personal schedule conflicts outside of our control, will no longer be accepted for reasons of cancellation and not be excused from the fee. Cancellations within 30 minutes of the appointment are counted as a no-show appointment

Failure to Show Up for Appointments - No-show spa/massage therapy appointments will have their accounts suspended until the missed appointment fee of 50% is paid

 

No-show Tanning Appointments - Tanners that no-show their appointments will have an average of 5 minutes or one day deducted from their memberships. After four no-shows, the tanning membership will be cancelled

  

Massage Clients – Therapists are contract employees and are paid by the service. When a client no-shows a massage appointment, they have removed the ability to book in someone else and the massage therapist receives no income. They are given the flexibility to not re-book a client that late cancels or no-shows their appointment

Customers that consistently cancel with limited notice or choose to no-show appointments will be referred to another clinic/spa/personal service facility

 

 

Other Cancellation Policy Notes:

 

All bookings must be guaranteed with a valid credit card number, CVV # & expiry date. Non-expired Gift Certificates may be used in lieu of credit cards, however it must be understood that a missed appointment will hereby render the Gift Certificate voided and forfeit

 

Text messages or private messages are not accepted as a method of appointment cancellations

Our appointments are confirmed by phone call and/or email in advance by email because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, you are solely responsible for your on-line bookings and fees will apply for last minute changes to the schedule or cancelations outside of this policy. You will receive an itinerary email confirming what you've scheduled

 

If you decline giving us an email or do not respond to our requests for confirmation of appointment it becomes your responsibility to arrive for your appointment or provide the proper notice to cancel

Important:  Although our automatic reservation system does send out reminder emails in advance of your appointment, email in general is not always reliable. Sometimes emails are late, go directly into your junk mail folder or don't show up at all. All these things are out of our control. We recommend that clients note the date/time of their services through other means because ultimately each person is responsible for keeping their appointment and cancelling within 24 hours if need be

 

Children in the Spa

Children over the age of 12 are permitted spa if booked for a service when having a service and must be accompanied by an parent. For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service unless arranged in advance of your service. No children may be unattended in our waiting area and may need to be present in the room with you during your service. We do not have the facilities to care for children. We love children, and we hope you understand, we cannot assure their safety in a professional environment and we will not compromise the relaxation of our other guests. YOUR UNDERSTANDING IS GREATLY APPRECIATED. This includes Children left unattended for tanning

 

Tanning Clients

Under no circumstances can we watch or attend to children under the age of 12, toddlers or infants in carrier seats unless accompanied by a care giver. Our facility is not designed for this type of care. Tanning clients may be turned away from the use of the tanning facility

Tanning Under the Age of 18

No person under the age of 18 is permitted to use the UV Tan bed

Tanning Minutes

UV Tanning Minute/Packages expire after two years

Returns on Product

Retail products may be exchanged with an original receipt within 7 days. We do not offer refunds or apply credit toward services for returned merchandise

 

Gift Cards/Certificates

  • All Gift Certificates are strictly non-refundable but for your convenience are fully transferable to another person (notified in writing)

  • All Spa Packages must be performed as listed and on the same day 

  • Packages cannot be split to accommodate two separate individuals 

  • Prices & treatment protocols are subject to change without notice

  • GC's do not includes all applicable taxes or gratuities.

  • Gift Cards cannot be redeemed for cash.

  • The value of a Gift Cards will not be replaced if lost, stolen, destroyed, altered or used without permission.

  • Gift Cards MUST be presented at time of redemption.

  • Gift Cards can be sold for a dollar value and not for a specific service.

  • A fee may be charged for a lost/replacement card.

  • Lakeshore is not responsible for lost/misplaced or stolen Gift Certificates and they may not be replaced.

  • Gift Certificates are for a dollar value, treatment or multiple treatments.

  • There is no cash value for a gift certificate.

  • It is for a service or dollar amount to be used at The Lakeshore Spa only.

  • Change is not given on a voucher.

  • The Gift Certificate EXPIRES SIX MONTHS AFTER ISSUE. The GC becomes a dollar value only, after 6 months.

  • A fee applies for lost/stolen certificates that need replacement.

  • Gift Certificates cannot be purchased for any spa promotions unless being used before the deal/promo expires.

  • Non-expired Gift Certificates may be used in lieu of credit cards to hold appointment times, however it must be understood that a missed appointment will hereby render the Gift Certificate voided and forfeit

  • Concerns or questions should be directed to Management.

  • Gift Certificates over 1 year old for a service are subject to any price increases and the recipient may be responsible to pay the difference, this includes spa promotions that have expired.

  • The value of the gift certificate will become null and voided if the guest fails to give proper notice of cancellation or no-shows an appointment.

 

Arrival Time at Spa - Please note, at this time we are sending out Intake Forms by email to completed in advance of your service

To ensure your appointment starts right at the scheduled time, please arrive a few minutes early to fill out any intake forms that are needed. Late starting appointments may result in a shortened appointment time or may require rescheduling

 

Commitment

Our Staff is committed to providing the best quality service that they can at The Lakeshore. Please remember that mistakes happen and we are human and if given the opportunity we will do our best to fix any mistakes or address any concerns

 

Chestermere Therapy Dogs

The Annual Loop Around the Lake

Life's Too Shorts

Children's Wish Foundation

Laugh Madness

Langdon Days

Chestermere Food Bank

Annual Duck Race - Synergy

The Butterfly Gala

Chestermere Positive Ticketing

Christmas with Dignity

Chestermere Angels

Lemonade Days

Rotary Amazing Race

Chestermere Landgon Oilmen's Fort McMurray Evacuee Support Charity BBQ

Chestermere Pond Hockey Tournament 2019

Children's Make a Wish Charity through Costco, 2019, 2020

Spray Tan for a Can Event

School Supply Drive Fall 2020

SHARE Local Love 2020

Seniors Secret Service

Charities

 
 

We were honoured to have Jody Robbins visit our Spa in September 2017. Please read what she had to write about us

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Found! 

Found! 

An affordable day spa near Calgary

 

OUR PRODUCTS

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