About Us

"Be yourself today...you look beautiful like that"

 

Welcome to the Lakeshore

Our company is based on the belief that our customers' needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals.

 

The Lakeshore hosts a variety of laser and spa services where clients can have all of their beauty needs met in one dynamic place. We offer customers an exceptional place to refresh and recharge while having thorough services done by qualified technicians in a clean and safe environment. Each space in our boutique day spa is uniquely designed to emulate the relaxing space of larger destination spas. Our ultimate goal is to recreate a high end spa experience without the high end price. 

 

We would welcome the opportunity to earn your trust and deliver you the best service in the industry. 403 273-LAKE

Spa Team

Jody  - Owner/Esthetician/Laser Technician - Jody has been in the esthetics industry for close to 20 years and started her career running a mini spa from home. She is dedicated and truly loves this industry.

Manpreet - Esthetician  - With the most Esthetic experience. A master threader and fantastic Esthetician! You need to try her facial. She carries a passion for this rewarding industry.

 

Nina - Bubbly, smart and uber talented. We've discovered that she is a fantastic sugarer and nail artist. You in good hands with Nina.

Rhiannon - A recent graduate of the intense CIDESCO program for Esthetics, her favourite service is a facial but is quickly becoming a fan of the Spa Pedicure.

Loris - Completing our Aesthetic Team is Loris. She has desire to treat all of her clients with the absolute care and attention plus her foot massage is to die for!

Sasha - RMT - Specializing in Prenatal, Relaxation, Stone & Deep Tissue Therapy Massage, Sasha hold a 2200 hour diploma for anyone looking to claim for benefits.

Sunaree - RMT  - All the way from Thailand, Sunaree amazes us with her therapeutic skills with Reflexology, Cupping, Thai Massage and many other styles. She too holds a 2200 hour diploma.

Camelia - RMT - This lovely lady is focused on healing her clients. A new addition to our Massage Therapy Team, she fills the need for massage every Sunday with a 2200 hour diploma.

 

Hope - Our sweetest receptionist. Hope loves to help out around the shop and is amazing with the customers on the phone. She is a joy to have working at The Lakeshore.

 

Brittney - The lovely Brittney helps run the front desk at The Lakeshore and helps keep our endless piles of laundry under control. She is much appreciated.

Jeiya - Our latest Receptionist to join our Team. You'll be greeted by her beautiful smile when you walk in the spa

 
Spa Policies

24 Hour/Late Cancel Cancellation/Confirmation Policy

Before you book, please read and understand our policy. You are about to reserve time especially for yourself in our calendar for some much needed wellness and we commit to providing you with exceptional service and services. Many times the staff is functioning in an "on call" status and can have travelled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue. Failure to Give Notice and Late Cancellations affect our small business so we ask that you respect The Lakeshore's 24 hour cancellation/confirmation policy.

 

All bookings must be guaranteed with a valid credit card number, CVV # & expiry date. On-line bookings will recieve a phone call from our Staff for the Credit Card number.  Non-expired Gift Certificates may be used in leiu of credit cards, however it must be understood that a missed appointment will hereby render the Gift Certificate voided and forfeit.

 

Cancellations within 24 hours of the Spa Appointment will be charged 30% of the missed appointment and FAILURE TO GIVE NOTICE (No-shows) or last minute cancels will be charged 100% of the missed appointment.  Phone calls or emails received outside of business hours are considered to be received the next business day and are subject to the same fees. Text messages are not accepted as a method of appointment cancellations. Emergencies are considered for last minute cancellations only and illness cancellations within 3 hours of the appointment are subject to a 30% fee. 

We will give a confirmation call and/or a reminder email in advance of your reserved time and require an appointment confirmation prior to your arrival at the Spa. Those that do not provide an email or don't return our reminder messages will be soley responsible for remembering their reserved time

 

No-shows take away time in the schedule for other Spa-goers looking for an appointment. Please understand that when you cancel your appointment without giving notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. 

Our appointments are confirmed by phone call and/or email in advance by email because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a cancellation fee will apply. You are also soley responsible for your on-line bookings and fees will apply for last minute changes to the schedule or cancelations outside of this policy. You will receive an itinerary email confirming what you've scheduled. 

 

If you decline giving us an email or do not respond to our requests for confirmation of appointment it becomes your responsibility to remember the date and time of your appointment.  

 

Less than 24 hours notice will result in a charge of 30% of the appointment, NO SHOWS and last minute cancellations within 3 hours of the appointment time will result in a charge of 100% of the reserved service amount. 

 

Important:  Although our automatic reservation system does send out reminder emails in advance of your appointment, email in general is not always reliable. Sometimes emails are late, go directly into your junk mail folder or don't show up at all. All these things are out of our control. We recommend that clients note the date/time of their services through other means because ultimately each person is responsible for keeping their appointment and cancelling within 24 hours if need be.    

 

Children in the Spa

Children over the age of 12 are permitted spa if booked for a service when having a service and must be accompanied by an parent. For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service unless arranged in advance of your service. No children may be unattended in our waiting area and may need to be present in the room with you during your service. We do not have the facilities to care for children. We love children, and we hope you understand, we cannot assure their safety in a professional environment and we will not compromise the relaxation of our other guests. YOUR UNDERSTANDING IS GREATLY APPRECIATED. This includes Children left unattended for tanning.

 

Tanning Clients

Under no circumstances can we watch or attend to children under the age of 12, toddlers or infants in carrier seats unless accompanied by a care giver. Our facility is not designed for this type of care. Tanning clients may be turned away from the use of the tanning facility.

Tanning Under the Age of 18

No person under the age of 18 is permitted to use the UV Tan bed.

Returns on Product

Retail products may be exchanged with an original receipt within 7 days. We do not offer refunds or apply credit toward services for returned merchandise.

 

Gift Cards/Certificates

  • All Gift Certificates are strictly non-refundable but for your convenience are fully transferable to another person (notified in writing)

  • All Spa Packages must be performed as listed and on the same day 

  • Packages cannot be split to accommodate two separate individuals 

  • Prices & treatment protocols are subject to change without notice

  • GC's do not includes all applicable taxes or gratuities.

  • Gift Cards cannot be redeemed for cash.

  • The value of a Gift Cards will not be replaced if lost, stolen, destroyed, altered or used without permission.

  • Gift Cards MUST be presented at time of redemption.

  • Gift Cards can be sold for a dollar value and not for a specific service.

  • A fee may be charged for a lost/replacement card.

  • Lakeshore is not responsible for lost/misplaced or stolen Gift Certificates and they may not be replaced.

  • Gift Certificates are for a dollar value, treatment or multiple treatments.

  • There is no cash value for a gift certificate.

  • It is for a service or dollar amount to be used at The Lakeshore Spa only.

  • Change is not given on a voucher.

  • The Gift Certificate EXPIRES SIX MONTHS AFTER ISSUE. The GC becomes a dollar value only, after 6 months.

  • A fee applies for lost/stolen certificates that need replacement.

  • Gift Certificates cannot be purchased for any spa promotions unless being used before the deal/promo expires.

  • Non-expired Gift Certificates may be used in leiu of credit cards to hold appointment times, however it must be understood that a missed appointment will hereby render the Gift Certificate voided and forfeit

  • Concerns or questions should be directed to Management.

  • Gift Certificates over 1 year old for a service are subject to any price increases and the recipient may be responsible to pay the difference, this includes spa promotions that have expired.

  • The value of the gift certificate will become null and voided if the guest fails to give proper notice of cancellation or no-shows an appointment.

 

Arrival Time at Spa

To ensure your appointment starts right at the scheduled time, please arrive a few minutes early to fill out any intake forms that are needed. Late starting appointments may result in a shortened appointment time or may require rescheduling. We typcially arrive before the opening time of 10am, however, time is needed for the wax to warm properly prior to a service. Please do not book wax appointments before 10:15am or Sugaring appointments before 10:30am.

 

Commitment

Our Staff is committed to providing the best quality service that they can at The Lakeshore. Please remember that mistakes happen and we are human and if given the opportunity we will do our best to fix any mistakes or address any concerns. 

Tanning Minutes

UV Tanning Minutes expire after two years

 
Recruitment

lively, responsive, harmony, advancement, beautify, synergy, supportive, knowledge, experience, cohesiveness

The above words represent what The Lakeshore Spa is. We encourage a culture that is lively, where our team members share their experience and knowledge with each other to bring an exceptional and consistent experience to our customers.

Make an escape to The Lakeshore

 

Work Load

This position requires you to be a multi tasker. Most times we are run off our feet, we answer phones, greet clients, make cups of delicious tea, fold many, many white towels, and sterilize our tools. Some times we are quiet so we can make sure all rooms and stations are stocked, the corners are clean and the Spa is generally neat and tidy. You will get to use all of the skills you learned in Aesthetics School without having to supply your own tools or smock.

 

Advancement

We are always in pursuit of learning and refreshing our skills to make sure we stay current with Spa trends and don't develop any bad habits. Educational training/workshops are held 2-3 times per year and all Estheticians are required to attend.

 

Team Work

This is an almost drama free space (well - we are women!) There is power in a cooperative group working together. Be prepared to work hard, be supportive and be supported.

 

Sales

Yes, you are expected to up sell your Spa services and recommend treatments based upon the clients needs. Recommendations of skin care, foot care and nail care products is also required. 

Customer Care

The customers are in our care so you must be responsive and honest. You will not perform a service outside the scope of your knowledge or make a diagnosis. Your job will be to ensure they have a great experience.

 

Wages

Our wages are in line with industry standards.  We also have a some service and retail commission structures and of course your hard earned gratuities are paid out to you. 

 

Chestermere Therapy Dogs

The Annual Loop Around the Lake

Life's Too Shorts

Children's Wish Foundation

Laugh Madness

Langdon Days

Chestermere Food Bank

Annual Duck Race - Synergy

Chestermere Positive Ticketing

Christmas with Dignity

Chestermere Angels

Lemonade Days

Rotary Amazing Race

Chestermere Landgon Oilmen's Fort McMurray    Evacuee Support Charity BBQ

Charities

 
Affiliates

These are other local businesses or business operators that visit and support our small business

Diversion Hair Salon, Chestermere, 587 470-5605

Luna Hair Salon Chestermere, 403 387-0116

Michelle Eldgardson, RE/MAX Realty Horizon Reps Realtor, 403 934-3900

Browns Social House, Chestermere, 403 273-0157

Shee Lillejord, Registered Dietitian, sheelillejord.com, hello@sheelillejord.com

Carey Rose, RE/MAX Realtor, 403 934-0781

Dr. Taryn Zest, Acupuncture, 403 252-5553 www.palmsofparadise.ca

 

FOUND!

An affordable day spa near 

Calgary

We were honoured to have Jody Robbins visit our Spa in September 2017. Please read what she had to write about us

 

    Copyright © 2014 The Lakeshore Spa Inc. Chestermere, Alberta. All rights reserved. Various trademarks held by their respective owners

     

    HOURS: Mon - Closed, Tue 10am-8pm, Wed 11am-8pm, Thu 10am-8pm, Fri & Sat 10am-6pm, Sun 10am-5pm

    _________________________________________________

    202, 320 WEST CREEK DRIVE, CHESTERMERE

    403 273-LAKE (5253)

    contact@thelakeshorespa.com