Appointments, Cancellations, No Show & Late Arrival Policy To ensure we can provide the best experience for all guests, we kindly ask that you review our appointment policy before your visit. A valid credit card is required to secure all spa and massage appointments. Card information is used solely to reserve your appointment and support our cancellation and no-show policy. We understand that plans can change. If you need to cancel or reschedule your appointment, we kindly request at least 24 hours' notice. Appointments cancelled or rescheduled with less than 24 hours' notice may be subject to a cancellation fee, as we are often unable to fill the reserved appointment time. We are unable to make exceptions for cancellations due to illness, traffic, work commitments, weather, or personal schedule changes. Guests who do not arrive for their scheduled appointment without prior notice will be considered a no-show and may be charged accordingly. Repeated late cancellations or no-shows may require prepayment or may limit future booking privileges. If you arrive late, we will do our best to accommodate you; however, your service may need to be shortened to avoid delaying appointments for other guests. The full service price will still apply.

Credit Card Requirement A valid credit card is required to secure all spa and massage appointments. Your card information is collected solely to protect appointment availability and enforce our cancellation and no-show policies.

Nail Services – Natural Nails Only We do not perform services on nail enhancements or cured gel polishes applied at other salons. Because we cannot verify the products used or guarantee complete removal, please have any existing enhancements, gel, or cured polish removed prior to your appointment. If your service cannot be completed due to existing products, cancellation charges may apply.

Tanning Bed Guidelines For the protection of our equipment and your safety, please do not apply regular body lotions, oils, or non-approved products before using our tanning beds. These products can damage the acrylic panels and affect equipment performance. Only approved tanning lotions designed for indoor tanning should be used.

Eco Fee A $2 eco fee is applied to spa and massage appointments. This fee supports our recycling efforts for spa waste and disposable materials and helps us reduce our environmental impact.

Gift Cards: Non-refundable Non-exchangeable for cash Not eligible for replacement if lost, stolen, or misused Gift cards must be presented at the time of redemption in either physical or digital format. Please keep track of your gift card details and remaining balance, as we do not store gift card information.

Health Conditions & Allergies Please inform our team before your appointment of any health conditions, allergies, sensitivities, medications, pregnancy, or other concerns that may affect your treatment. Our team will work with you to ensure your service is safe and suitable.